A thoughtful start for your web channel.

1. Choose the first job

Start with a set of public questions your office answers often. Identify the pages that contain the official answers. Avoid beginning with private records or decisions that require a person’s judgment.

2. Name the source owner

Confirm that the pages are current, complete, and intended for public use. Make someone responsible for updating dates and requirements. The content review matters as much as the technical installation.

3. Request free activation

Send your institution’s website and a work contact through our contact page. Tell us whether the institution is public, nonprofit, or military and that you are requesting free web access. The team will confirm the account and setup steps.

4. Test before sharing

• Ask routine questions that have a clear published answer.
• Try an ambiguous question and one outside the published content.
• Test a language your community uses, with someone who can review it.
• Confirm that sensitive or individual matters reach the intended contact.
• Check the widget on a phone and with keyboard navigation.

Use these boxes during your review, or print the guide. Selections are not saved.

5. Add the widget and review real questions

Your website administrator adds the platform’s embed code. Start with a manageable scope, review the answers and handoffs, and correct source information when something is missing.

Ask the team about usage, support, and campus scope before launch. Additional channels and private-system integrations are separate setup decisions.